Refund policy

Trail and Tribute is operated by Kenneth Charles Baga (ABN 45 889 184 396), New South Wales, Australia.

Standard items (bandanas, collars, leashes, bowls, mats, etc.)

• You can request a return within 30 days of delivery. Items must be unused, unwashed and in original condition.
• Email support@trailandtribute.com (or use our Contact page) with your order number to start a return. Return shipping is paid by the customer unless the item arrived damaged or faulty.
• Refunds go back to your original payment method within 10 business days of us receiving the return.

Damaged, faulty or misprinted items (any product)

• Tell us within 30 days of delivery with your order number and a clear photo of the problem (and packaging, if damaged in transit).
• We'll offer a free reprint/replacement or a refund. You usually won't need to send the item back.

Custom and personalized items, including custom pet portraits and memorial pieces

• Because each one is made just for you from your photo and details, we can't accept returns or give refunds for change of mind, wrong size/color chosen, or personal preference.
• You approve a digital proof before anything is printed. Nothing is made until you approve it.
• If a personalized item arrives damaged or misprinted (different from the proof you approved), we'll reprint it free — send a photo within 30 days of delivery.
• Mistakes in details you supplied (spelling, dates, photo choice) that appear in the proof you approved aren't covered.
• At checkout you'll be asked to confirm you understand custom portraits can't be returned.

Cancellations: standard items can be cancelled before they're sent to production. Custom items can be cancelled for a full refund until you approve the proof.

Exchanges: we don't swap items directly; return the standard item and place a new order.

Questions: support@trailandtribute.com (or use our Contact page)